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vh555 collects only the account and transaction data needed to run your wallet, verify your identity and keep your session secure. This policy explains what we collect, why we hold it, and the choices available to you — access and eligibility depend on your local law and region.
When you open an account on vh555, we collect the details you enter directly — your name, contact information, and the payment method you choose. Where you use Nagad, Rocket or Bank Transfer, we record the transaction reference and the amount, not your full wallet credentials. We also collect technical data: device type, browser session tokens and the IP address used at login. This helps us confirm account continuity when you return from a different device or network, which is the most common question we get from people switching between mobile data and Wi-Fi. We do not sell your personal data. We do not share it with advertising networks. We share only what is required to process a transaction, satisfy a regulatory request or investigate a security incident, and only to the extent necessary for that purpose. Retention periods depend on the category of data: active account data stays on file while your account remains open; transaction records are kept for the period required under applicable financial rules in the regions where we operate. You may request a summary of what we hold at any time by contacting support through the route listed in this policy. Access and eligibility are subject to your local law and the eligible regions we serve.
Not every interaction with vh555 sits inside the same data boundary. This section sets out what falls under this policy, what sits at the edge of it and what is handled by a separate party entirely. Read each category before assuming a rule applies to your situation.
Login sessions, device tokens and account-level preferences all fall inside this policy. When you sign in from your phone, the session data we hold is governed here. Changes to your account details — name, contact, wallet link — are covered by this policy.
Nagad, Rocket and Bank Transfer records are within scope. We log the reference and amount to reconcile your wallet history. We do not store your full mobile wallet PIN or bank credentials. The payment gateway's own terms apply to the moment of transfer.
Pages you visit, game lobbies you open and the time spent in a session are recorded as analytics data. This is used to maintain the platform and is covered under this policy. It is not linked to your name unless you are logged in.
Links to external sites, payment processors beyond our platform and any identity verification provider operate under their own privacy terms. We point you toward them, but we do not control their data practices. Review their policies directly before submitting information.
Your account data is not a locked file. Several practical actions are available to you without needing legal jargon to exercise them. You can ask us to confirm what data we hold on your account, request a correction if a name or contact detail is wrong, and raise a question if you believe something has been recorded inaccurately. For users accessing from Bangladesh where our service is available under local law, these steps are handled through the support contact route listed below. We aim to acknowledge every data-related request and direct it to the right team. We do not promise a fixed response window because that depends on the nature and complexity of the request, but we do not ignore them. If your question is about a specific transaction — such as a Nagad or Bank Transfer record — include the reference number when you write in, so the right record can be found quickly.
Ask us to confirm what account and transaction data we hold. Include your registered contact detail so we can locate the right account. This applies to session data, wallet-linked records and any identity document you submitted at verification.
If your name, contact number or linked payment detail is recorded incorrectly, raise a correction request through support. We will update the record after verifying your identity through the standard account check shown in your account area.
If you are unsure why a specific piece of data was collected or how long it will be kept, contact us with the question. We will explain the purpose and the retention category that applies, referencing this policy.
For any data request that is not resolved by the information in this policy, our support route is open. State clearly that your query is a privacy matter so it reaches the right team without being handled as a general account ticket.
If this policy raises a question you cannot answer by reading it, use the contact routes below. These are the published channels on vh555 — do not use a third-party address you find elsewhere, as it may not reach our team.
Open the chat widget from any page while signed in. State that your query is a privacy or data matter so it is routed correctly. Availability depends on current staffing; if the queue is long, use email.
Write to the support email address published in your account area under the help section. For data or privacy queries, include your registered contact detail and a brief description of the record in question.
Your signed-in account area includes a help and contact section. From there you can submit a support ticket directly. This is the most traceable route for data requests because it attaches your account ID automatically.
We treat the data linked to your vh555 account with a consistent set of practices across storage, access and deletion. Here is how each area works in practical terms.
We use cookies to keep your session active between pages and to remember your device so you do not have to re-authenticate every visit. These are functional cookies, not advertising trackers. You can clear them from your browser settings, but doing so will log you out.
Access to your account data within our systems is limited to the staff roles that need it for support or verification purposes. We do not display your full payment details in the account interface — only a masked reference is shown after a Nagad, Rocket or Bank Transfer transaction is completed.
Active account data is kept while your account is open. Transaction records are retained for the period required under applicable rules in the regions where we operate. When an account is closed, we follow the deletion and archiving process defined in our internal data schedule.
To update, correct or query any data we hold, contact support through the routes in this policy. Mention that it is a data or privacy request so it is handled by the right team. We do not accept changes submitted through social media or unverified channels.
These are the questions we hear most often about how vh555 handles your data. If your question is not here, use the contact route above.
We share your data only when it is necessary — to process a transaction, respond to a regulatory request or investigate a security issue. We do not sell your data or share it with advertising networks. Payment processors like those handling Nagad or Bank Transfer transactions operate under their own terms.
We record your device type, browser session token and the IP address used at the time of login. This is used to confirm account continuity and flag unusual access patterns. It is not linked to your name for marketing purposes and is covered by this policy.
Transaction records — including Nagad, Rocket and Bank Transfer references — are kept for the period required under applicable financial rules in the regions where we operate. If you want to know the specific retention category for a record, contact support with the transaction reference.
Yes. Contact support through the chat or email route in your account area, state it is a data correction request and include your registered contact detail. We will verify your identity through the standard account check before making any change to your records.
This policy covers data we collect from any session on vh555. Access and eligibility depend on your local law and the eligible regions we serve. If you are in Bangladesh and the service is available to you under local law, this policy applies to the data collected during your sessions.
Submit a request through the support route in your account area, clearly marked as a privacy or data enquiry. Include your registered contact detail and describe what records you are asking about. For transaction-related requests, include the reference number so the correct record can be located.